Make sure your OS current.

In the mobile world, newer is better. We suggest keeping your OS current as it may provide system fixes that may resolve issues found in our apps.

Restart your device.

Every once awhile, your iPhone or iPod might feel overworked and it too will need a coffee break. Restart your iPhone and run the app again. This will likely resolve the issues you are experiencing.

Download and reinstall our app

Ok, so your iPhone or iPod loves the daily grind and doesn’t need a coffee break, that’s okay. What you can do is try to download and reinstall the app in question.

Ask for help

So, your Stepcase app just doesn’t want to behave. Head over to our support portal to browse app-related help topics and/or submit your question. Be sure to include details.

A note about Jailbroken devices

So your iPhone or iPod is a running rebel, we’re cool with that and we’ll try to help out, but if it’s caused by unsupported Apple software, we’ll have to pass.