FAQ/Darkroom
Darkroom and OS 3.0
Stepcase Support
posted this on June 18, 2009 06:39
Current versions of Darkroom and Darkroom Premium (v.2.2) will not work on iPhone OS 3.0. We have documented this in our blog and will continue to do so there.
Darkroom Updated to Support OS 3.0, but Apple Says No
Apple Killing Off Photo Apps with Custom Camera UI?
If you have feedback on this, please comment here or in our blogs
Comments
Having spent the last 30 minutes with multiple levels of Apple support, I can say that anyone who depends on Darkroom Premium as I do needs to do the same. They do listen. It is especially important to go to apple.com/feedback to make your complaint. If enough people comment, I believe this issue will be resolved and we can get back to work. I was offered a refund. I declined. I don't care about the $3. I need this functionality.
People who have purchased this app need to go to apple.com/feedback and register a detailed complaint. Also call itunes support talk to a real concerned person and make your case. Especially emphasize that you are a committed apple iphone customer. I was offered a refund but declined saying that I needed the camera functionality not the $3.
You need to comply with Apple and serve your customers. Working this out the way your doing it only hurts us who buy your Apps. Between the time I spent with Apple concerning this and the time spent here. Im down quite a few bucks. Get out of the business if the objective is not providing for your customer base. Thats just bad business. I will not look to your company for Apps but excuses, neither of will get my money back. Grow some balls and work it out.
@scholmes: Please understand -- Technically there are no solutions to comply with Apple's policy changes while providing the same steady mode functionality we have on Darkroom. We have talked to Apple's App review and development support team and they also confessed technically there are no way we can do it their way and keep our core functions. Apple virtually left us with two options: Either strip-down all the functions of Darkroom or remove the app from the App Store. Both options are bad for customers. We'd rather spend more time and address customer's concerns to Apple so we can continue to offer Darkroom, rather than giving up.
-- Leon
Anthony Barranco I don't know who you are. Do you work for Stepcase? If so, I think you need to check yourself. If not then go mind your own business. I'm not interested in Geekdom level conversation. If anyone in this forum is a representative of Stepcase Support, all I would like is the product nor a refund. (Simple) I complained to Apple the sent me to you. I complained to you, you sent me to apple. Please think customer first. -Thanks
For a brief moment I will come down to your level (probably In your parents basement) Butt out "Dude" .
Scholmes, sounds like someone is trying to project oneself onto other. Maybe you should grow up, then ~maybe~ you'll get the "support" you're looking for. Immaturity, like you're displaying, is one of the sole reasons why companies and businesses don't offer better support. They don't want to deal with people like you, who have no respect, understanding, or regards for the company, its people, or the situtation/problem at hand. Pathetic.
(Teeter) I agree with you and I have complained to Apple in voice and in a letter earlier today. This is not about the dollar. I wish Stepcase had direct customer relations rather then this public forum. My business is with them rather then the kid with the run on sentences. One has to understand that as a consumer, I don't care about the inner works of the computer world. Phrases like 3.0's and UI's don't mean anything to me. I just want what I paid for. The unfortunate thing is the consumer is again in the middle.
Scholmes - fine, I'll slow it down for you like a child.
What you paid for - Apple cannot give you because they denied it. Happy?
Stepcase cannot do anything for you. The only thing that can be done is get a refund from Apple, complain to them, and get others to complain too. The product you paid for in the App Store will NOT work, and NEVER will work unless Apple allows Stepcase to fix the product.
Haven't seen a "flame war" like this since the '90s. So, Stepcase, tell us please, what can/should Darkroom P users expect in the near future.
There's not much we can report on in the progress of approval process of Darkroom and there's still no word from Apple. However, we did notice the Apple app review team has just approved an photo app that uses a custom camera interface this past weekend. This could mean one of two things. One, that it's a good sign Apple is slowly approving these photo apps and Darkroom is somewhere in the queue to get approved next OR it's just more proof that there is a problem with the Apple app store approval process. We're hoping for the best but will be calling out Apple app review team on this one and get back to you guys with an update if and when we hear back from them.
- Angus
By the way, we're getting a high volume of support requests concerning this issue, so our response time will be slower than normal. Also, let's not get carried away with the commenting and keep it clean and helpful for others.