<p><strong>UPDATE (9/19/2009)</strong> - Darkroom Premium (v.2.3) has finally been approved by Apple and it's available now in the iTunes Store. So update now! Darkroom Standard, on the other hand, is still awaiting approval from Apple.</p> <p>Due to the number of support questions regarding Darkroom and OS 3.0 support in the past week, it seems many are still unaware of why Darkroom is not compatible with OS 3.0. Therefore, I have created this announcement for your use. We will to respond to everyone's general OS 3.0 support concerns via the comments, but if you want to address us privately, you can certainly do so by emailing us.</p> <p>Here's the complete rundown of what's been happening:</p> <ul> <li>Current versions of Darkroom and Darkroom Premium are NOT compatible with OS 3.0 resulting in the app crashing.</li> <li>We have an OS 3.0 compatible version but Apple has repeatedly rejected it because we use a custom camera interface. They have approved it in the past, but have since stopped and claims we are using an undocumented API to achieve the interface. In other words, we are at a standstill with Apple.</li> <li>If we strip it down to comply with Apple, Darkroom will be no different than default Camera app.</li> <li>Other photo apps that uses a custom camera interface are also having the same problems with getting approved.</li> <li>We have not been updated by Apple of any changes in developer guidelines that would result in this situation.</li> </ul> <p>Additionally, this past weekend, we noticed Apple has approved a photo app that uses a custom camera interface, Real Cam LE. So, this could be a sign that Darkroom is in line for approval or Apple has some serious issues with their apps approval team, as many have suggested.</p> <p>So, if the approval action for the photo app mentioned above is not flawed, you could still see Darkroom make a comeback to your iPhones. For now though, we've done as much as we could on our end and it's not resulting in any response from Apple. What we suggest is for you, our users, to contact Apple directly either by their <a href="http://www.apple.com/feedback/itunesapp.html">iTunes feedback form</a> or <a href="http://www.apple.com/support/contact/phone_contacts.html">by phone</a> and express your concerns about this matter.</p> <p>We have cross post this announcement into the <a href="http://www.stepcase.com/blog/2009/">Stepcase blog</a>. You may also choose to leave your comments there.</p> 2009-06-30T12:27:26+08:00 product_darkroom product_darkroom_p 42705 1123 43953 true false true true 15 Torakaru 1160939 Darkroom and OS 3.0 Compatibility Issue Update 2009-11-03T21:24:04+08:00 Once again they are acting like a bunch of "apple holes" 2009-07-04T08:22:46+08:00 43953 42705 80631 2009-07-04T08:22:46+08:00 2764724 Thanks for the update guys... It's not right for Apple to block good apps from OS 3.0... if the built-in camera took good pics, there would be no need for Darkroom at all! Any idea what kind of timeframe for a fix to be available? 2009-07-06T02:37:15+08:00 43953 42705 80893 2009-07-06T02:37:15+08:00 2795366 Apple should be mindful that customers have PAID for Darkroom Premium in OS 2 and should therefore support it in OS 3. 2009-07-07T21:53:50+08:00 43953 42705 81600 2009-07-07T21:53:50+08:00 2851019 <p>I found out the hard way, on a 3 day canoe trip that my 'camera' did not work.&nbsp; The timer was my way of capturing group shots...very sad about the lack of support from Apple.</p> <p>Question:&nbsp; I tried to roll back iPhone firmware to 2.2 via restore, but it did not work I still have 3.0.&nbsp; Is there anyway to go back to 2.2.&nbsp; The backup didn't even work with 3.0, as I now have to remember all my aps and manualy dl them.</p> <p>My company wants me to go to a Blackberry...I am really&nbsp;tempted.</p> <p>Thanks</p> 2009-07-10T13:09:45+08:00 43953 42705 83048 2009-07-10T13:09:45+08:00 2923944 <p>@Phil, we have the fix, but the approval process depends on Apple.&nbsp; We've done all we can on our end, now it's just a waiting game.</p> <p>@David Jackson, This coming from Apple customer support staff: it's not possible to downgrade iPhone 3.0 to an older version.</p> <p>Also, thanks to a Darkroom user who contacted Apple regarding our app and then letting us know how Apple is handling this issue.&nbsp; He got a reply from Apple and is quoted below:</p> <p>"The Developer has submitted an update for the application that should make it compatible with iPhone 3.0. You will need to wait for the update to be released."</p> <p>We are hoping this time is soon, but our update has been with them since May, so just more waiting.</p> 2009-07-10T15:56:07+08:00 43953 42705 83083 2009-07-10T15:56:07+08:00 1160939 Also raised this with apple, lets hope they get a move on. Thanks for all the updates 2009-07-13T06:39:30+08:00 43953 42705 83963 2009-07-13T06:39:30+08:00 2975662 What the? The best 3rd party app I've downloaded. Thanks for the update. Seem to be a lot if bugs in 3.0 2009-07-22T11:13:25+08:00 43953 42705 87810 2009-07-22T11:13:25+08:00 3199045 <p>A friend tells me you can downgrade firmware to 2.2.1 via <a href="http://www.iclarified.com">www.iclarified.com</a>.&nbsp; Search on firmware.&nbsp;</p> <p>Battery life, compatibilty,&nbsp;and other issue with apple's 3.0&nbsp;forced me to go with my company's wishes...Blackberry is OTW.</p> 2009-07-22T12:41:49+08:00 43953 42705 87830 2009-07-22T12:41:49+08:00 2923944 Why not give us the code so we can modify what is stored in our iTunes lib. ? We could then chose to wait for Apple. 2009-07-23T07:39:18+08:00 43953 42705 88253 2009-07-23T07:39:18+08:00 3219301 <p>Here's an update, more like an observation.&nbsp; We've noticed some camera/photography apps, the likes of CameraZoom and QuadCamera, being updated by Apple in the past week or so.&nbsp; Those apps also use the same custom camera interface like Darkroom and appears Apple is slowly approving these apps back in the App Store. And although Apple has yet to release our update, this does give us hope that Apple will soon approve Darkroom and other similar camera apps.&nbsp; *fingers crossed*</p> <p>Angus</p> 2009-08-03T09:04:36+08:00 43953 42705 95527 2009-08-03T09:04:36+08:00 1160939 <p>Do you know if is Darkroom compatible with the new iPhone FW 3.1?<br /><br />Did you receive any feedback from Apple to this issue for all the customers that we paid for this SW and now we cannot use it, please?</p> <p>&nbsp;</p> <p>Thanks by your status update to the customers!</p> 2009-09-10T16:50:09+08:00 43953 42705 118808 2009-09-10T16:50:09+08:00 4299197 <p>But, when will be compatible with FW3.1 the "Darkroom" free version too? Did you sent it to Apple already?</p> <p>Thanks!!!</p> <p>&nbsp;</p> 2009-09-21T15:50:53+08:00 43953 42705 123928 2009-09-21T15:50:53+08:00 4299197 <p>@Torakaru, this is up to Apple.&nbsp; We have already submitted the update.&nbsp; We hope it's just around the corner, but we can't say for sure.</p> 2009-09-22T00:05:24+08:00 43953 42705 124133 2009-09-22T00:05:24+08:00 1160939 <p>hey there - will I be able to use Version 2.3 on OS 3.01 too?</p> 2009-11-03T20:12:22+08:00 43953 42705 148794 2009-11-03T20:12:22+08:00 5600170 <p>@Stepcase Suppor: When do you think that "Darkroom" free version compatible with FW 3.x will be available in the Apple iTunes store again? We are waiting several months already. Did you tried to contact Apple to see what is the problem, please?</p> <p>Thanks by your help.</p> <p>&nbsp;</p> 2009-11-03T21:24:04+08:00 43953 42705 148836 2009-11-03T21:24:04+08:00 4299197 <p>Current versions of Darkroom and Darkroom Premium (v.2.2) will not work on iPhone OS 3.0.&nbsp; We have documented this in our blog and will continue to do so there.</p> <p><a href="http://www.stepcase.com/blog/2009/05/26/darkroom-updated-to-support-os-30-apple-says-no/">Darkroom Updated to Support OS 3.0, but Apple Says No</a></p> <p><a href="http://www.stepcase.com/blog/2009/06/15/apple-killing-off-photo-apps-with-custom-camera-ui/">Apple Killing Off Photo Apps with Custom Camera UI?</a></p> <p>If you have feedback on this, please comment here or in our blogs</p> <p>&nbsp;</p> 2009-06-18T06:39:18+08:00 42705 1265 41941 true false true true 20 Stepcase Support 1160939 Darkroom and OS 3.0 2009-06-29T19:58:00+08:00 Wow this stinks because I use Darkroom Premium almost exclusively as the steadying is the best of all cam apps. I hope they change this policy... If not Apple should reimburse for the premium costs... Not you, you deserve the money as your app is awesome, but if Apple is closing this possibility off, I'd like my money back... 2009-06-18T09:35:54+08:00 41941 42705 73715 2009-06-18T09:35:54+08:00 2379871 OMG what a rip off!!!!! Now what? 2009-06-19T03:39:17+08:00 41941 42705 74049 2009-06-19T03:39:17+08:00 2397773 <p>Having spent the last 30 minutes with multiple levels of Apple support, I can say that anyone who depends on Darkroom Premium as I do needs to do the same. &nbsp;They do listen. &nbsp;It is especially important to go to apple.com/feedback to make your complaint. &nbsp;If enough people comment, I believe this issue will be resolved and we can get back to work. &nbsp;I was offered a refund. &nbsp;I declined. &nbsp;I don't care about the $3. &nbsp;I need this functionality.</p> 2009-06-19T04:46:02+08:00 41941 42705 74091 2009-06-19T04:46:02+08:00 2397773 This is stupid im complaining. I just bought this wonderful app too 2009-06-19T13:36:44+08:00 41941 42705 74255 2009-06-19T13:36:44+08:00 2410254 This is very good app and it sucks that Apple will not allow it. I shall complain to Apple as I use this a lot. 2009-06-20T20:22:34+08:00 41941 42705 74665 2009-06-20T20:22:34+08:00 2434625 Bought the app like two days before OS 3.0...how do I get a refund? 2009-06-22T10:10:12+08:00 41941 42705 74923 2009-06-22T10:10:12+08:00 2470745 <p>People who have purchased this app need to go to apple.com/feedback and register a detailed complaint. &nbsp;Also call itunes support talk to a real concerned person and make your case. &nbsp;Especially emphasize that you are a committed apple iphone customer. &nbsp;I was offered a refund but declined saying that I needed the camera functionality not the $3.</p> 2009-06-22T14:13:06+08:00 41941 42705 74952 2009-06-22T14:13:06+08:00 2397773 I too use this app and if apple isn't going allow the upgrade to 3.0 for dark room premium I'd like a refund as well. 2009-06-25T01:19:44+08:00 41941 42705 76325 2009-06-25T01:19:44+08:00 2549107 <p>You need to comply with Apple and serve your customers. Working this out the way your doing it only hurts us who buy your Apps. Between the time I spent with Apple concerning this and the time spent here. Im down quite a few bucks. Get out of the business if the objective is not providing for your customer base. Thats just bad business. I will not look to your company for Apps but excuses, neither of will get my money back. Grow some balls and work it out.</p> 2009-06-25T11:56:13+08:00 41941 42705 76893 2009-06-25T11:56:13+08:00 2475595 <p>@scholmes: Please understand -- Technically there are no solutions to comply with Apple's policy changes while providing the same steady mode functionality we have on Darkroom. We have talked to Apple's App review and development support team and they also confessed technically there are no way we can do it their way and keep our core functions. Apple virtually left us with two options: Either strip-down all the functions of Darkroom or remove the app from the App Store. Both options are bad for customers. We'd rather&nbsp;spend more time and address customer's concerns to Apple so we can continue to offer Darkroom, rather than giving up.</p> <p>-- Leon</p> 2009-06-25T13:48:38+08:00 41941 42705 76920 2009-06-25T13:48:38+08:00 1160939 @schlomes you fail to completely misunderstand the situation. There is no "complying" smart ass. Apple said they wont accept darkroom because it uses the camera with a custom interface. THAT IS DARKROOM! If you "comply" then that means you're not going to develop darkroom anymore. So understand the situation first before talking smack to these devs. 2009-06-25T13:52:56+08:00 41941 42705 76921 2009-06-25T13:52:56+08:00 2410254 <p>Anthony Barranco I don't know who you are. Do you work for Stepcase? If so, I think you need to check yourself. If not then go mind your own business. I'm not interested in Geekdom level conversation. If anyone in this forum is a &nbsp;representative of Stepcase Support, all I would like is the product nor a refund. (Simple) I complained to Apple the sent me to you. I complained to you, you sent me to apple. Please think customer first. -Thanks</p> 2009-06-26T02:08:54+08:00 41941 42705 77191 2009-06-26T02:08:54+08:00 2475595 No Im not. Instead of coming in here talking smack like a child, try to understand the situation because you clearly don't understand. Apple will NOT except Darkroom. There is NO complying. Darkroom is a custom UI for the camera. Apple is no longer accepting custom UIs for 3.0. Therefore Darkroom CANNOT exist. So, you CANNOT have the product. If you think this is Stepcase's fault, then you clearly are either a child or someone with no sense of logic. Instead of complaining to Stepcase, complain to APPLE becauae stepcase CANNOT do anything at this point except get people to complain to Apple, because if enough people complain and Apple sees demand for this or other camera apps - then they will allow them. If you want a refund go to Apple as I did. You need to learn common courtesy and logic. Stepcase doesnt have to be on hands and knees for someone like you and your "think customer first" crap. if you had even a slight remote understandong of the situation you'd be saying that to Apple. NOT stepcase. Clearly you do not. 2009-06-26T09:01:15+08:00 41941 42705 77361 2009-06-26T09:01:15+08:00 2410254 Totally agree!!!! APPLE should get the grief over this!!! 2009-06-26T09:23:14+08:00 41941 42705 77373 2009-06-26T09:23:14+08:00 2549107 <p>For a brief moment I will come down to your level (probably In your parents basement) Butt out "Dude" .&nbsp;</p> 2009-06-26T09:30:34+08:00 41941 42705 77374 2009-06-26T09:30:34+08:00 2475595 <p>Scholmes, sounds like someone is trying to project oneself onto other. Maybe you should grow up, then ~maybe~ you'll get the "support" you're looking for. Immaturity, like you're displaying, is one of the sole reasons why companies and businesses don't offer better support. They don't want to deal with people like you, who have no respect, understanding, or regards for the company, its people, or the situtation/problem at hand. Pathetic.</p> 2009-06-26T09:37:31+08:00 41941 42705 77377 2009-06-26T09:37:31+08:00 2410254 <p>(Teeter) I agree with you and I have complained to Apple in voice and in a letter earlier today. This is not about the dollar. I wish Stepcase had direct customer relations rather then this public forum. My business is with them rather then the kid with the run on sentences. &nbsp;One has to understand that as a consumer, I don't care about the inner works of the computer world. Phrases like 3.0's and UI's don't mean anything to me. I just want what I paid for. The unfortunate thing is the consumer is again in the middle.</p> 2009-06-26T09:46:45+08:00 41941 42705 77384 2009-06-26T09:46:45+08:00 2475595 <p>Scholmes - fine, I'll slow it down for you like a child.</p> <p><br />What you paid for - Apple cannot give you because they denied it. Happy?</p> <p>Stepcase cannot do anything for you. The only thing that can be done is get a refund from Apple, complain to them, and get others to complain too. The product you paid for in the App Store will NOT work, and NEVER will work unless Apple allows Stepcase to fix the product.</p> 2009-06-26T10:37:24+08:00 41941 42705 77393 2009-06-26T10:37:24+08:00 2410254 <p>Haven't seen a "flame war" like this since the '90s. So, Stepcase, tell us please, what can/should Darkroom P users expect in the near future.&nbsp;</p> 2009-06-27T23:55:34+08:00 41941 42705 77945 2009-06-27T23:55:34+08:00 2618351 <p>There's not much we can report on in the progress of approval process of Darkroom and there's still no word from Apple. However, we did notice the Apple app review team has just approved an photo app that uses a custom camera interface this past weekend.&nbsp; This could mean one of two things.&nbsp; One, that it's a good sign Apple is slowly approving these photo apps and Darkroom is somewhere in the queue to get approved next OR it's just more proof that there is a problem with the Apple app store approval process.&nbsp; We're hoping for the best but will be calling out Apple app review team on this one and get back to you guys with an update if and when we hear back from them.</p> <p>&nbsp;</p> <p>- Angus</p> <p>&nbsp;</p> <p>By the way, we're getting a high volume of support requests concerning this issue, so our response time will be slower than normal.&nbsp; Also, let's not get carried away with the commenting and keep it clean and helpful for others.</p> 2009-06-29T19:17:07+08:00 41941 42705 78398 2009-06-29T19:58:00+08:00 1160939 <div class="formatted_text_body"> <h3>Make sure your OS current.</h3> In the mobile world, newer is better. We suggest keeping your OS current as it may provide system fixes that may resolve issues found in our apps. <h3>Restart your device.</h3> Every once awhile, your iPhone or iPod might feel overworked and it too will need a coffee break. Restart your iPhone and run the app again. This will likely resolve the issues you are experiencing. <h3>Download and reinstall our app</h3> Ok, so your iPhone or iPod loves the daily grind and doesn’t need a coffee break, that’s okay. What you can do is try to download and reinstall the app in question. <h3>Ask for help</h3> So, your Stepcase app just doesn’t want to behave. Head over to our support portal to browse app-related help topics and/or submit your question. Be sure to include details. <h3>A note about Jailbroken devices</h3> So your iPhone or iPod is a running rebel, we’re cool with that and we’ll try to help out, but if it’s caused by unsupported Apple software, we’ll have to pass.</div> 2009-04-29T13:19:26+08:00 product_guide 42223 538 33641 false true true true 0 Stepcase Support 1160939 Quick guide to troubleshoot your Stepcase apps. 2009-04-29T13:19:26+08:00 <p>Stepcase support page offers help for all Stepcase products. In addition, you will be able to read up on product developments and upcoming releases in this site.</p> <h3>Support Forum</h3> <p>There are specific product forums to assist you in locating information. If you are experiencing a problem with our apps, choose that particular product forum and browse or search for more information or a solution.</p> <ul> <li><a href="http://support.stepcase.com/forums/42705/entries">Darkroom Forum</a></li> <li><a href="http://support.stepcase.com/forums/42707/entries">Enroute Forum</a></li> <li><a href="http://support.stepcase.com/forums/42706/entries">Meeting Time Forum</a></li> <li><a href="http://support.stepcase.com/forums/43292/entries">Lifehack Forum</a></li> </ul> <p>If you can't find a solution to what you are looking for, <a href="http://support.stepcase.com/requests/anonymous/new">submit a new support ticket</a> and we'll look into it.</p> <p>Remember, our support forums are accessible from the side navigation throughout our support page.</p> 2009-04-22T16:12:34+08:00 darkroom enroute lifehack 42223 611 32581 false true true true 0 Stepcase Support 1160939 Welcome to Stepcase Support 2009-04-22T16:12:34+08:00