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Darkroom and OS 3.0 Compatibility Issue Update

Submitted Jun 30, 2009 in Darkroom 15

UPDATE (9/19/2009) - Darkroom Premium (v.2.3) has finally been approved by Apple and it's available now in the iTunes Store. So update now! Darkroom Standard, on the other hand, is still awaiting approval from Apple.

Due to the number of support questions regarding Darkroom and OS 3.0 support in the past week, it seems many are still unaware of why Darkroom is not compatible with OS 3.0. Therefore, I have created this announcement for your use. We will to respond to everyone's general OS 3.0 support concerns via the comments, but if you want to address us privately, you can certainly do so by emailing us.

Here's the complete rundown of what's been happening:

  • Current versions of Darkroom and Darkroom Premium are NOT compatible with OS 3.0 resulting in the app crashing.
  • We have an OS 3.0 compatible version but Apple has repeatedly rejected it because we use a custom camera interface. They have approved it in the past, but have since stopped and claims we are using an undocumented API to achieve the interface. In other words, we are at a standstill with Apple.
  • If we strip it down to comply with Apple, Darkroom will be no different than default Camera app.
  • Other photo apps that uses a custom camera interface are also having the same problems with getting approved.
  • We have not been updated by Apple of any changes in developer guidelines that would result in this situation.

Additionally, this past weekend, we noticed Apple has approved a photo app that uses a custom camera interface, Real Cam LE. So, this could be a sign that Darkroom is in line for approval or Apple has some serious issues with their apps approval team, as many have suggested.

So, if the approval action for the photo app mentioned above is not flawed, you could still see Darkroom make a comeback to your iPhones. For now though, we've done as much as we could on our end and it's not resulting in any response from Apple. What we suggest is for you, our users, to contact Apple directly either by their iTunes feedback form or by phone and express your concerns about this matter.

We have cross post this announcement into the Stepcase blog. You may also choose to leave your comments there.

Darkroom and OS 3.0

Submitted Jun 18, 2009 in Darkroom 20

Current versions of Darkroom and Darkroom Premium (v.2.2) will not work on iPhone OS 3.0.  We have documented this in our blog and will continue to do so there.

Darkroom Updated to Support OS 3.0, but Apple Says No

Apple Killing Off Photo Apps with Custom Camera UI?

If you have feedback on this, please comment here or in our blogs

 

Quick guide to troubleshoot your Stepcase apps.

Submitted Apr 29, 2009 in Announcements

Make sure your OS current.

In the mobile world, newer is better. We suggest keeping your OS current as it may provide system fixes that may resolve issues found in our apps.

Restart your device.

Every once awhile, your iPhone or iPod might feel overworked and it too will need a coffee break. Restart your iPhone and run the app again. This will likely resolve the issues you are experiencing.

Download and reinstall our app

Ok, so your iPhone or iPod loves the daily grind and doesn’t need a coffee break, that’s okay. What you can do is try to download and reinstall the app in question.

Ask for help

So, your Stepcase app just doesn’t want to behave. Head over to our support portal to browse app-related help topics and/or submit your question. Be sure to include details.

A note about Jailbroken devices

So your iPhone or iPod is a running rebel, we’re cool with that and we’ll try to help out, but if it’s caused by unsupported Apple software, we’ll have to pass.

Welcome to Stepcase Support

Submitted Apr 22, 2009 in Announcements

Stepcase support page offers help for all Stepcase products. In addition, you will be able to read up on product developments and upcoming releases in this site.

Support Forum

There are specific product forums to assist you in locating information. If you are experiencing a problem with our apps, choose that particular product forum and browse or search for more information or a solution.

If you can't find a solution to what you are looking for, submit a new support ticket and we'll look into it.

Remember, our support forums are accessible from the side navigation throughout our support page.